Every day help for our customers
At Awgasm, we’re not just here for the big moments—we’re here for the daily grind, the midnight curiosities, and the “wait, how does this thing work?!” meltdowns.
Consider this your VIP pass to hassle-free help, zero judgment, and answers that don’t require a PhD in Google-Fu.
Email SOS: support@awgasm.co.za. Subject lines like “Help, my vibe speaks Morse code!” encouraged.
Social DMs: Slide into our Instagram/FB. We’re fluent in emoji, panic-typos, and “asking for a friend.”
No Question Is Too Silly (We’ve Heard It All) “Can I use coconut oil as lube?” Short answer: No. Long answer: HELL no.
Stay shameless. Stay supported. Stay you.
– The Awgasm Crew
If you need more help
Yes. By entering this site, you swear you’re legal. No exceptions, even with a fake mustache.
Plain boxes with no branding. Your nosy neighbor will never know.
We do Bank Transfer, OZOW, PayFast, and Yoco.
Delivery in total takes 10-15 Business Days for your package to arrive at your door. Tracking numbers sent ASAP.
Yes! Email us. Bonus points if your pitch includes “I’ve tested your products… extensively.”
Absolutely! All toys are made from medical-grade silicone, tempered glass, or non-porous, phthalate-free materials. Your safety is our kink.
Yes! Silicone, glass, and steel options are hypoallergenic. Check product descriptions for details.
We partner with factories that pay fair wages and ban child labor. Ethics are sexy.
Most pieces are hand-wash only (we include care instructions). Treat them like your secrets—gently.
Water-based and silicone lubes are condom-friendly. Oil-based? Save it for salads.
Only if we haven’t shipped it! Email us faster than a bullet vibe on turbo.
Once products leave our warehouse, they are considered used for hygiene purposes and cannot be returned or refunded, even if unopened.
Use mild soap + water or our pH-balanced toy cleaner. Dry thoroughly—nobody likes moldy surprises.
Only if you use condoms on penetrable toys. Sharing is caring… but safety first!
Check the charging port for lint (yes, really). Still stuck? Email us—we’ll troubleshoot your tech and your mood.
Start low, add lube, and let the air pulses do the work. Think of it as a science experiment with benefits.
Nope! It degrades silicone. Stick to water-based lubes for silicone toys.
Fold gently in our silk storage bags. Avoid sunlight—it’s not a vampire, but it’ll fade.
Absolutely! Just don’t ship it to their office unless you’re that bold.
Consult your doctor first! But clitoral vibes are usually safe. Avoid internal pressure.
Because “Death by Chocolate” should be a good thing.
Blame it on us. “Awgasm made me do it!” 😼
